This Cancellation Policy applies to service appointments, repair requests, diagnostic bookings, and spare-part orders placed with Dell Service Center, an independent third-party service center.
2. Cancelling a Service AppointmentCustomers may request cancellation of a service appointment by contacting our support team as early as possible.
If the cancellation is received before the appointment or repair work begins, no service charge will generally apply unless a charge was disclosed and agreed upon in advance or costs have already been incurred.
If a technician has already started work, performed diagnostics, travelled for an agreed on-site visit, or incurred an approved expense, applicable charges may be payable.
3. Cancelling a Repair in ProgressCustomers may request that a repair be stopped before completion. We will explain any charges for diagnostics, labour already performed, special-order parts, or other costs incurred with the customer's approval.
Any unused advance payment will be reviewed for refund after accounting for applicable charges and obligations under law.
4. Spare-Part OrdersRequests to cancel spare-part orders will be assessed according to whether the part has been ordered, dispatched, installed, or specially sourced for the customer.
Where a part cannot reasonably be cancelled or returned to the supplier, the customer will be informed of the applicable terms and any charges before proceeding, wherever possible.
Defective or incorrectly supplied parts will be handled under the applicable warranty, return terms, and legal requirements.
5. Cancellation by the Service CenterWe may need to reschedule or cancel an appointment due to technician availability, parts availability, operational issues, or circumstances beyond our reasonable control.
In such cases, we will inform the customer and offer an alternative appointment or an appropriate refund of any payment for services not provided.
6. How to CancelPlease contact our support team through the phone number, email address, or contact form listed on our website. Include your name, booking reference, and scheduled appointment details.
7. Contact UsFor cancellations or rescheduling requests, please use the official contact details published on our website.
All cancellation requests will be handled fairly and in accordance with the agreed service terms and applicable law.
- By email: info@dellservicescentre.co.in
- By visiting this page on our website: https://dellservicescentre.co.in/
- By phone number: 022-42939316
Dell Service Center, 505E, 5th Floor, Morya Landmark – 1, Off New Link Road, Andheri West, Near Infinity Mall Andheri, Behind Crystal Plaza. Mumbai – 400053.