1. Overview
Dell Service Center is an independent third-party service center providing repair, maintenance, diagnostics, and technical support services.
This policy explains how devices and spare parts are handled when transportation or courier services are arranged as part of a service request.
2. Device Drop-Off and Collection
Customers may submit and collect devices according to the arrangements confirmed with our service team.
Customers should retain their service receipt or job reference number when submitting a device. We recommend backing up important data before handing over a device for repair.
3. Courier or Collection Services
Courier, pickup, or delivery services are available only where specifically offered and confirmed by our team.
Any applicable transportation fees, estimated delivery timelines, collection arrangements, and delivery responsibilities will be communicated to the customer before the arrangement is confirmed.
Delivery estimates are indicative and may be affected by courier delays, weather, transport disruptions, or other circumstances beyond our reasonable control.
4. Device Packaging
Where a customer sends a device through a courier, the device should be packaged securely to reduce the risk of damage during transit.
Customers should remove personal accessories that are not required for the repair, unless otherwise agreed. Original packaging should be retained where practical.
5. Inspection and Receipt
Devices received for service may be inspected for visible damage and recorded against the service job reference.
Customers should inform us of existing physical damage, missing accessories, or known functional issues when submitting the device.
Any concerns identified during intake should be documented wherever reasonably possible.
6. Data Backup and Device Security
Customers are responsible for backing up important files before submitting a device for service.
Repair procedures may require testing, operating-system access, software reinstallation, or storage replacement, depending on the fault and the agreed scope of work.
We will seek only the access and information reasonably necessary to perform the requested service. Customers should not provide unnecessary personal credentials or financial information.
7. Delays and Delivery Issues
If a device or spare part is delayed, damaged, or lost during a transportation arrangement, please contact our support team promptly with the service reference and relevant tracking information.
We will review the circumstances and assist with the appropriate next steps, subject to the agreed transportation arrangements and applicable law.
8. Contact Us
For questions about device collection, courier arrangements, delivery, or service status, please contact us using the details published on our website.
- By email: info@dellservicescentre.co.in
- By visiting this page on our website: https://dellservicescentre.co.in/
- By phone number: 022-42939316
Dell Service Center, 505E, 5th Floor, Morya Landmark – 1, Off New Link Road, Andheri West, Near Infinity Mall Andheri, Behind Crystal Plaza, Mumbai – 400053.